Supernova Babies offers a 14-day return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures). Supernova Babies will not accept any returns after 14 days.
Returned items must be unworn and unwashed (free of any stains from makeup, milk, formula, deodorant, or wear) with all product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
We will reserve the right to request for pictures in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier. We will also not be responsible if delivery cannot be made due to incorrect shipping information.
We will be fully responsible for direct
Manufacturer product defects or if a wrong product was mailed to the customer;
return shipping cost will be reimbursed or a return label will be provided (see
below for return procedure for details).
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (i.e.: any stains from makeup, milk, formula, deodorant, or wear) will be refused and sent back to sender. No exceptions will be made.
IMPORTANT, please note:
• DUE TO HEALTH RESTRICTIONS AND
SANITARY REASONS, WE DO NOT RESELL BODY SUITS, BIBS, SWIMSUITS, INTIMATE/
INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE
(NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
• SALE ITEMS
• SPECIAL PRICE/DISCOUNTED PRICE ITEMS
• CLEARANCE ITEMS
• DOOR BUSTERS
• ANY ITEMS PRICED AT $12.99 AND UNDER.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the return procedure below. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Before returning the package back to us for any reason, please request a Return Merchandise Authorization (RMA) number by emailing your request to SupernovaBabies@usa.com. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 13838 The Lakes Blvd #11204, Pflugerville, TX 78660.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Supernova Babies will NOT be responsible for any Custom tax/duties cost and fees. To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Supernova Babies reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will follow our return policy.
Store CreditCredit for your return merchandise will be processed once product is received at our warehouse. Please allow 1-10 business days for return processing. Once your return has been processed, you'll be issued store credit in the form of an E-gift card via email. Store credit covers original purchasing price and tax if applicable.