WHEN WILL I RECEIVE MY ORDER?
Shipping Region: All US States and Territories
2-5 business days**
Shipping Region: All Countries and Territories
Standard International Shipping
** Time listed does not include 1-2 business day processing time.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or FedEx) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.
We know how important your order is! Supernova Babies provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Supernova Babies does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.
DO YOU SHIP INTERNATIONALLY?
Supernova Babies is proud to service our Babies from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
It usually takes 1-2 weeks to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Supernova Babies is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
DO YOU REFUND SHIPPING FEES?
Shipping fees are non-refundable unless you received a damaged item. To report or return a damaged item, please visit our Returns policy to view the process.
Still Need Help? Contact Us Here!